Sometimes things don't work the way we want

We understand that sometimes things do not happen as expected, life is happening to all of us, a situation might come up and you become unable to re-schedule your appointment and for an unforeseeable circumstance, you missed the treatment. 

Unfortunately, that is a difficult situation where we need to understand each other, as a business, we still have to pay for our staff who were in place waiting for you, and the scheduled time was lost when someone else could have been seen. Under these circumstances, a refund can’t be offered.


We also don’t want you to lose out, so the middle ground that we believe to be fair is that if you agree to pay a fee of £13 we will re-schedule your appointment without any further cost.

How to re-schedule?

Just click on the button below and you will be redirected to our shop where you can pay the £13 fee, our staff will get in contact with you soon after the payment to confirm what is the most suitable time for you.

Our working hours are:


Sunday Closed
Monday Closed
Tuesday 12–7 pm
Wednesday 12–7 pm
Thursday 10 am–7 pm
Friday 10 am–7 pm
Saturday 10 am–7 pm